Job: Customer Service Technician

Title Customer Service Technician
Categories Clerical
Salary $8.77/hr
Location McAllen, TX
Job Information

CONTRACT
FULL TIME | Monday-Friday, 8AM-5PM

JOB DUTIES:

  • Performs a wide variety of customer service and office support functions including responding to inquiries, and providing general information and assistance. 
  • Manages front reception area.
  • Assists with recruitment and mails out brochures and flyers in response to inquiries.
  • Registers students for courses and verifies payments have been made when applicable.
  • Creates and updates student database.
  • Maintains course schedule for class status; provides status to instructors/students.
  • Accepts payments for courses as applicable, logs-in checks, money orders and credit card payments, and routes payments to Cashier’s Office for processing.
  • Cancels classes as appropriate; notifies instructors/students and drops students from the enterprise system.
  • Prepares instructional packets for instructors; prepares copies; arranges for supplies.
  • Assists departmental staff with marketing and data retrieval.
  • Performs other duties as assigned.

JOB REQUIREMENTS:

  • Strong computer skills with knowledge of Microsoft Office including, but not limited to, Word, Excel, PowerPoint, and Outlook, the Windows environment, and internet research skills.
  • Bilingual, English/Spanish, preferred.
  • College Certificate, a minimum of 30 college hours, or eight (8) years of relevant experience required.
  • At least six (6) months of customer service experience, preferred.
  • Experience in a higher education institution using enterprise systems; e.g. Banner, preferred.
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